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We believe that professional maintenance and support is the right way to reduce software system total cost of ownership (TCO) and ensure useful improvements and optimizations. This is not only about availability of single units and modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

Software Maintenance

We provide the highest quality post-development service. Our Customer Support Center comprises a team of competent software engineers who focus solely on maintenance activities.


Our technical professionals have defined their mission clearly and concisely-to support your business processes and maximize the return on your software investment. This mission, executed each and every day, has translated into a world-class support team that has earned a reputation for going the extra mile to serve customers whenever they call.


Held to high performance standards and dedicated to an unwavering focus on the customer, our software support professionals respond promptly to your needs and help you be successful with your operations at any stage of software life cycle:



Software maintenance and support includes:



Key benefits of software maintenance and support:


IT Support

Our IT support service provides businesses like yours with a comprehensive solution that will allow you to concentrate on growing your business and worry less about IT issues. Through our effective methodologies, we help you get the most out of our technology and provide your business with a competitive edge. This service can include:


Maximum Uptime for Business Critical Applications

Immediate visibility into your network and server applications performance coupled with automatic alerts prevent catastrophic crashes of your system. Our support team is immediately alerted when your system and applications cross the defined thresholds to avoid your server going down, memory reaching capacity, or a workstation consistently being overloaded.

Reliability, Security, and Productivity

Maximize your employee productivity and network uptime through routine maintenance and regular tuning. Scheduled updates for security patches, spyware removal, antivirus, spam protections, and network security help boost your IT system's robustness.

Live Access to IT Professionals

You can reach our support team of IT professionals for all help desk issues as well as complex network problems 24x7.


Our support team is always online and at your disposal for immediate problem resolution. You will have access to a dedicated team of support engineers for remote services should the need arise. They are available by email, chat, or phone.


We understand that response times are critical for your business. That is why we set our Service Level Agreement to a pre-defined response time to your call and assign an engineer to resolve your issue.

Server Maintenance

We can provide 24x7 monitoring of your core applications, hardware, and overall system performance to ensure resources are accessible every time you need them:


Workstation Maintenance

Receive comprehensive preventative maintenance services for your office workstation computers, which include spam filter and anti-virus protection. Gain access to our 24/7 help desk support, anti-virus software with automated updates, spyware and adware scanning and removal, automated patch assessment and updates, and tracking of software and hardware assets.


Maintenance and Support

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Contact Us

Feel free to contact us by either phone or email. We would love to answer any questions you might have.



USA:

India:

Email:

608-709-7101

+91-120-4222517

info@highlandsinfotech.com