At Highlands Info Tech, our people are empowered to take up responsibilities and
initiatives independently in early stages of their employment.
We give employees the opportunity to take on leadership roles, define organizational
needs, make decisions, take risks, but at the same time be held responsible for their
actions. This is possible through well-defined processes wherein employees are inspired
to take up leadership roles in projects or internal initiatives.
We encourage people to ask themselves one question “what value does this bring” before
making a decision. The answer to this question helps us define the true benefit of
the solution or the decision and helps them independently think the solution through.
This prepares our people to respond to difficult questions a client or our internal
management may ask on “why they see this bringing value to their business.” This
philosophy improves an individual’s confidence to make critical decisions, prepares
him/her as a leader, and improves capabilities through on-the-job work experience.
This work empowerment has led to higher employee satisfaction and retention. It has
created an empowered work culture where our people can be entrepreneurial and independent
thinkers, self-starters, and confident in their decisions. We regularly reward our
people through awards and recognition of their individual achievements.